Banking Operations During the Covid-19 Pandemic
Our lobbies are open to serve our customers during our normal business hours. For everyone's protection, and in compliance with the government mandate, a face mask is required to enter the Bank. We ask that you stop as you enter the Bank and lower your face mask for a moment so we may identify you and then enter. We also ask that you maintain at least six feet of space between you and other customers. There is signage in the Bank to remind you.
The drive-up facilities are available from 7:00 AM – 6:00 PM Monday through Friday, and 7:00 AM-1:00 PM on Saturday.
If you are not comfortable coming into the bank, remember you can bank remotely using Online Banking or Mobile Banking. Please call our Customer Service team at 630-773-0350 anytime during business hours with any questions.
- Use the Itasca Bank & Trust Co. Mobile app to deposit checks and transfer funds.
- Check balances, transfer funds, make loan payments, and communicate with our team through Online Banking.
- Schedule and send bill payments with our online bill payment service.
- Drop off deposits in our night depository (we have two, one in Itasca and one in Roselle).
- Call our 24-hour Bank by Phone telephone banking at 630-875-4287 to check balances and transfer funds (call Customer Service to enroll).
- Enjoy surcharge-free ATM access within the STARsf* and MoneyPass® ATM networks.
*STAR® Network has made the decision to decommission the ATM locator service currently available on STAR.com.
We want to share how we are managing risks and addressing COVID-19 specifically:
- We are asking employees who feel ill or who may be experiencing flu-like symptoms to stay home.
- All surfaces are cleaned and sanitized regularly.
- All employees will be wearing masks.
- We are asking all customers of the Bank to please stay home if you have traveled to a COVID-19 hot spot within the past 14 days, if you know that you may have been exposed to the virus, or if you are exhibiting any of the symptoms associated with COVID-19.
New Phone Scams
A new group of scam calls covering a wide range of themes are now out there: calls offer testing kits, scaring you into getting your air conditioning ducts cleaned, pretend to be from charity organizations raising money, and even pretend to be from the World Health Organization. In most of these scams, the intent is to either fool you into giving up your credit card number, or to collect personal health information.
Tips to remember:
- Do not respond to calls or texts from unknown numbers, or any others that appear suspicious.
- Never share your personal or financial information via email, text messages, or over the phone.
- Be cautious if you’re being pressured to share any information or make a payment immediately.
- Scammers often spoof phone numbers to trick you into answering or responding. Government agencies will never call you to ask for personal information or money.
- Do not click any links in a text message. If a friend sends you a text with a suspicious link that seems out of character, call them to make sure they weren't hacked.
- Always check on a charity (for example, by calling or looking at its actual website) before donating.