Mobile App Users
In order to log in for the first time after the Online Banking upgrade has taken place on November 13, you will have to know the current online banking Login ID used when logging on through the Itasca Bank & Trust Co. website: itascabank.com. You will use this Login ID when you access Online Banking via the homepage on Itasca Bank's website.
IF YOU DO NOT KNOW YOUR ONLINE BANKING (NOT MOBILE) LOGIN ID
Please call Customer Service at 630-773-0350, and they will recover it for you. You may also change it to your mobile Login ID (see next paragraph). Please note, that when you log in after the online banking upgrade has occurred, this Login ID is the one you will use across all of your devices (desktop and mobile) going forward.
IF YOU KNOW YOUR ONLINE BANKING LOGIN ID
You do not have to do anything, unless you want to change your Login ID. If you do not make a change, your desktop Login ID will now be the Login ID for Mobile Banking after the upgrade.
Mobile App Reminders
- You will NOT be able to access the mobile app from November 7 until the start of business on November 13.
- On or after November 13, you will need to delete the current Itasca Bank & Trust Co.'s mobile app from your device and download the new app in its place. The app can be found in the Apple App Store or Google Play Store, depending on your device.
- Once the upgrade occurs on November 13, you will have to log in to Online Banking via the homepage of Itasca Bank's website: itascabank.com using your current Login ID. You will be prompted to change your password. Once you have completed this, you will then be able to access your account with the new Itasca Bank mobile app you downloaded, using the same Login ID you used to access Online Banking via the website. Your password and Login ID will now be the same across all of your devices.
We are sorry for any inconvenience this may cause you and appreciate your patience. If you have questions or concerns regarding Online Banking, please contact Customer Service at 630-773-0350 during business hours.