Google Pay FAQs
We have collected answers to the most frequently asked questions for you to refer to. If you do not find what you are looking for here or need additional information, do not hesitate to contact us or give us a call at 630-773-0350 and speak to a Relationship Banker.
Google Play FAQs
A digital wallet uses contactless payment technology (such as Visa® payWave) from an eligible Android-enabled device that allows merchants to receive customer payments. More information about Google Pay.
Google Pay and other digital wallets create an electronic version of your Itasca Bank & Trust Co. debit card, assigning them device account numbers for added protection. Once created, you can use Google Pay at participating merchants who accept this form of payment.
Your 16-digit debit card number will be replaced with a device account number that can be securely stored on your devices and used for purchases. Your debit card number is NOT stored on the device or on Android servers. This helps reduce the potential for fraud and simplifies checkout by eliminating the need for multiple card number entries when purchasing items in mobile applications (i.e., "in-app").
Use your Itasca Bank debit card for Google Pay. Be sure to set your Itasca Bank debit card as the "Default Card" on your Android device.
Simply select the card you want from the home screen and touch "Set as default card." You can also hold and drag your card to the "Default Card" slot at the top of your Home screen.
Look for the app on your phone. Google Pay comes preloaded on several devices. If your phone doesn't have the app, simply download it from the Google Play store. Simply add your debit card. Add it to Google Pay by confirming a few details – it’s as simple as snapping a picture and start shopping. Simply unlock your phone and place it near a terminal at any of the over one million locations throughout the U.S. that accept contactless payments. More information about Google Pay.
Immediately notify Itasca Bank by calling (630)773-0350 during business hours, and also your phone carrier if your phone is lost or stolen. Itasca Bank will place a hold on your device account number or virtual account number without impacting your Itasca Bank debit card. Your device account number is different than your actual card number, and, therefore, your Itasca Bank plastic debit card will not be affected and can still be used.
Yes, Google Pay has been designed to enable contactless payments internationally with participating stores. If you plan on using your Visa® Debit Card when traveling in the U.S. or internationally, please contact Itasca Bank's Customer Service at (630)773-0350 during business hours before your trip, to insure your card is not restricted.
For in-store purchases, you do not need to be connected to the Internet or your wireless carrier. For in-app purchases, you do need to be connected to the Internet or your wireless carrier. Please note: wireless carrier data charges apply.
When shopping in-store, simply activate the payment functionality on your device and hold the device in front of a contactless reader. The account number stored on the device will be transmitted directly to that contactless reader.
No, your debit card number is not stored on the device, nor on Android servers and are not passed to the merchant when using the digital wallet. Only a device account number is used with the merchant. This helps reduce the potential for fraud.
