CardValet FAQs

Yes. CardValet works with the most recent mobile operating software as well as two past generations of Android and iPhone devices. Windows phones are not supported at this time.

CardValet is a free app and there is no cost to use the program. However, your phone service provider may charge data or usage fees

Yes. Go to Manage Portfolio, uncheck all cards and accounts linked, then answer "Unsubscribe" to the prompt.

The app automatically logs the user off in 10 minutes.

CardValet passwords must be at least eight (8) characters in length and must contain at least: one (1) upper case character, one (1) lower case character, one (1) number and one (1) special character.

The user must create a unique login account for each financial institution. Each login account is applicable for a single financial institution. In the login page, the logo of the last logged-in financial institution shows.

Yes; cardholders can register multiple cards within a single CardValet app. Additional cards can be added within Manage Portfolio.

If the card number is new, then the user must "add" the new card number to the user's profile. In addition, the user may delete the old card by accessing Manage Portfolio.

The My Location controls and alerts will check to ensure the merchant location is within a five (5) mile radius of the device set as "primary" within CardValet. These controls impact "card present" transactions only, therefore Internet transactions are not impacted.

CardValet ignores location information that is more than one (1) hour old. So, if the phone is off for more than an hour My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

My Location is only effective for the enrolled user. To limit the dependent's card, the user can use the Region feature to set usage preferences for where the card can be used. Set location preference to "Region" in the drop down menu, then "Add" a "New Region" to set the map to the area where the card may be used.

Yes. International transactions can be blocked using the "International" location control. Transactions will be limited to the United States. User will receive an alert.

Previously authorized recurrent payments will continue to process and will bypass the CardValet edit checks.

The user can set the "Do Not Disturb" time that will suppress notification during the set times. Some notifications will still be delivered, for example any transaction denial or any transaction that is a card-present authorization.

CardValet only shows the transactions that are performed with the card. For example, it does not show teller transactions or bill pay on an account.

Yes, the app shows the last 50 card-based transactions posted within the last 30 days.

There are some merchant types where a merchant will pre-authorize the card for an amount that may be larger than the actual transaction amount. In this instance the pre-authorization amount must meet the threshold spend limit.

CardValet controls are only invoked during authorization of a transaction. In some cases, such as Gas Stations, a card may be tested for validity by doing a $1 pre-authorization, and the actual transaction amount is charged to the card after the transaction. Some gas stations will pre-authorize for a maximum amount, e.g. $126, and some gas stations will check validating, e.g. $1. In the latter case, the actual transaction amount may exceed the limit, while in the former case, an authorization may be denied.

When a cardholder logs on to the CardValet application, a Balance Inquiry transaction is performed to retrieve and display the balance. A balance inquiry is performed on every account listed in the cardholder record. The application will not initiate more than one balance inquiry within 30 minutes even if the cardholder presses the Refresh button.