Vision and Quality Service
At Itasca Bank & Trust Co., it is our vision to be the area's premier independent, locally owned bank. It is this vision that propelled us to implement a Quality Service Team. The Quality Service Team is constantly looking at ways to improve your banking experience.
- Be responsive to the needs of our customers so that Itasca Bank & Trust Co. constantly improves its quality service.
- Review processes and procedures to ensure they meet the highest quality service standards for our customers.
- To set the standards and expectations of quality service for all employees and promote quality service in all areas of the Bank.
Itasca Bank & Trust Co.'s Quality Service Promise
As employees of Itasca Bank & Trust Co.-
- We are committed to providing our customers and fellow employees with the highest level of service.
- We understand that providing the highest level of service is the foundation this Bank is built on.
- We will try harder today than yesterday to be aware of and improve upon the service we provide.
- We will do this by understanding the Bank's quality service expectations and continually striving to exceed them.