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Vision and Quality Service


At Itasca Bank & Trust Co., it is our vision to be the area's premier locally owned bank. It is this vision that propelled us to implement a Quality Service Team. The Quality Service Team is constantly looking at ways to improve your banking experience.

Committee Goals:

  1. Be responsive to the needs of our customers so that Itasca Bank & Trust Co. constantly improves its quality service.
  2. Review processes and procedures to ensure they meet the highest quality service standards for our customers.
  3. To set the standards and expectations of quality service for all employees and promote quality service in all areas of the Bank.

Please let us know if someone on our staff exceeded your expectations.
Natalie Wojtowicz, Assistant Vice President, Operations Officer and Roselle Branch Manager

Claribel Veslino, Operations Officer, Itasca Customer Service Manager

Itasca Bank & Trust Co.'s Quality Service Promise

As employees of Itasca Bank & Trust Co.-

  • We are committed to providing our customers and fellow employees with the highest level of service.
  • We understand that providing the highest level of service is the foundation this Bank is built on.
  • We will try harder today than yesterday to be aware of and improve upon the service we provide.
  • We will do this by understanding the Bank's quality service expectations and continually striving to exceed them.


Have a question about ? Send us a quick message and we can get back to you.

Please note that we will answer your message as soon as possible between 8am-4pm, Monday through Friday. If the matter is urgent, please call the Bank during our regular business hours.

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