Apple Pay FAQs

Apple Pay® uses contactless payment technology (such as Visa® payWave) from an eligible Apple® device that allows merchants to receive customer payments. For more information on Apple Pay and a full list of participating stores and apps. More Apple Pay Information

 Apple Pay creates an electronic version of your debit card, assigning it a device account number for added protection. Once created, you can use Apple Pay at participating merchants who accept this form of payment. 

Use your Itasca Bank debit card for Apple Pay. Be sure to set your Itasca Bank debit card as the "Default Card" on your Apple device.

Under settings on your device, select Wallet & Apple Pay under the "Transaction Defaults," click on "Default Card" and select your Itasca Bank card.

Before you can start making payments with your Apple® device, you will need to enroll in Apple Pay® and add your existing debit card. If your Itasca Bank card is on file with Apple iTunes and eligible for the service, you will be offered an option to use it as your default account for Apple Pay. You may add additional cards and will be prompted for a one-time entry of a few account details such as your name, card number, expiration date and the three-digit card verification value that can be found on the back of the card. Once you have completed these steps, Apple will create a digital version of your account and enable you to start making payments with Apple Pay. More information about Apple Pay.

Your 16-digit debit card number will be replaced with a device account number that can be securely stored on Apple devices and used for purchases. Your debit card number is NOT stored on the device or on Apple servers. This helps reduce the potential for fraud and simplifies checkout by eliminating the need for multiple card number entries when purchasing items in mobile applications (i.e., "in-app").

Immediately notify Itasca Bank by calling (630)773-0350 during business hours, and also your phone carrier if your phone is lost or stolen. Itasca Bank will place a hold on your device account number or virtual account number without impacting your Itasca Bank debit card. Your device account number is different than your actual card number, and, therefore, your Itasca Bank plastic debit card will not be affected and can still be used.

 To report a lost or stolen debit card, call Itasca Bank during business hours at (630)773-0350. After business hours call the Lost and Stolen Card Service Center at (800)554-8969.  We will cancel your card and issue you a new card. Once you activate your new card, you will need to follow the steps for enrolling that card in Apple Pay. 

Yes, Apple Pay has been designed to enable contactless payments internationally with participating stores. If you plan on using your Visa Debit Card when traveling in the U.S. or internationally, please contact Itasca Bank’s Customer Service at (630)773-0350 during business hours, before your trip, to insure your card is not restricted.

For in-store purchases, you do not need to be connected to the Internet or your wireless carrier. For in-app purchases, you do need to be connected to the Internet or your wireless carrier. Please note: wireless carrier data charges apply.

When shopping in-store, simply activate the payment functionality on your iPhone® 6 and hold the device in front of a contactless reader. The account number stored on the device will be transmitted directly to that contactless reader. 

No, your debit card number is not stored on the device or on Apple servers, and it is not passed to the merchant when using Apple Pay. Only a device account number is used with the merchant. This helps reduce the potential for fraud.