Debit Card FAQs

A Debit Card is a method for withdrawing funds from your checking account. It may be used to withdraw cash at an ATM machine. The Itasca Bank & Trust Co. Debit Card also carries the Visa® logo, and can be used anywhere that Visa® is accepted, and may be used for purchases instead of writing a check.

Yes. It gives you the ability to make deposits, cash withdrawals, and business purchases. Each Debit Card transaction is deducted directly from your business checking account, as if you had written a check. Your Debit Card is welcome at stores, hotels, service stations, restaurants, and businesses worldwide - wherever Visa® is accepted.

You can activate and PIN your debit card by calling (800)992-3808. Follow the prompts to activate your card and set a four digit PIN.

For your protection, you will be asked for a combination of personal information and card information. 

Once you have successfully entered a new PIN, you will hear, "Your PIN has been set."  You can begin using your new PIN immediately.  

If you have three unsuccessful attempts at activating your card, you will be locked out of the automated system for one hour. Contact Customer Service at (630)773-0350 during business hours and we will verify that we have your most current information on file. If you have moved or changed your phone number without notifying Itasca Bank, you may be temporarily unable to activate your card. Once our records are updated, your card will be activated and ready for a PIN selection.

No. For your security, we are unable to access customer PINs. If you cannot remember your PIN or you would like to change it, call (800) 992-3808.

Our Relationship Bankers will gladly assist you with activating your card. They will also be there to help walk you through the automated telephone system so you can select your PIN.

You can activate and PIN your card by calling (800) 992-3808. You will be required to provide the phone number and zip code of the company you work for as well as other personal and card information.

When the Bank is informed about merchant data breaches, we contact all customers that might be affected. We recommend reviewing your recent transactions and ask that you report any suspicious activity to Customer Service. To enhance security, you may want to consider changing your PIN number by calling (800) 992-3808. If you feel you would like a new Visa® Debit Card, contact Customer Service by calling (630) 773-0350.

Contact Customer Service during business hours to report your card lost or stolen. You can also call (800)554-8969 during non-business hours.

To insure your card is not restricted before you travel in the U.S. or internationally, call Customer Service between 8am-5pm Monday-Friday or 8am-1pm on Saturdays at 630-773-0350. You can also send us a secure message during business hours by signing into your Online Banking account. Click on the Menu, Messages, and on the green pencil icon to open up a conversation. The response to your message will be located in the Messages section in the Menu tab. Please allow 2 hours for a response.