Mobile Banking FAQs
We have collected answers to the most frequently asked questions for you to refer to. If you do not find what you are looking for here or need additional information, do not hesitate to contact us or give us a call at 630-773-0350 and speak to a Relationship Banker.
Mobile Banking FAQs
Mobile Banking provides quick, secure account access from your mobile device, making it easy
to see current account balances, view recent transactions, pay bills and transfer funds between accounts.
Absolutely. Itasca Bank & Trust Co.'s Mobile Banking, when used correctly, has been designed to ensure that only you have access to your account information. You can rest easy knowing that your transactions are secure when using our Mobile Browser and Mobile Application, which use the same encryption and security technology that we use for Online Banking. However, it is very important that you follow current security practices to keep information safe and secure while using your phone. For your protection, do not access your personal financial information while utilizing public Wi-Fi. Always make sure you are on a secure connection, such as your own cellular service. Never respond to text messages requesting private Itasca Bank & Trust Co. account information. Itasca Bank & Trust Co. will never ask you to provide private information via text message.
You must have Online Banking in order to access Mobile Banking. You then download the Itasca Bank app from the Apple App Store or Google Play Store depending on your device. Sign in with your Login ID and Password that you use for your Online Banking account.
No. Itasca Bank & Trust Co.'s Mobile Banking will work on almost any mobile phone. If you can text message or have internet access, you can use Mobile Banking.
Yes, there is also an app for the iPad® .
For more information about Mobile Banking, contact our Customer Service Department at 630-773-0350.
When sending an email to anyone at Itasca Bank & Trust Co., please do not include passwords, account numbers or any other confidential financial or personal information.
If you are locked out during our business hours (8am-5pm Monday-Friday or 8am-1pm on Saturdays) you can call the Bank at 630-773-0350 and ask Customer Service to assist you. Once we have unlocked you, you can try using your old password or we can give you a new password. If the Bank is closed you will be locked out for 24 hours. After 24 hours you can try using your old password or click on the 'forgot your password' link, and follow these directions:
- Submit your User ID on the next screen.
- Choose how to r3ceive a secure acc3ess code from the contact selection, then enter the secure access code in the box.
- Set a new password.
