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CardValet FAQs

We have collected answers to the most frequently asked questions for you to refer to. If you do not find what you are looking for here or need additional information, do not hesitate to contact us or give us a call at 630-773-0350 and speak to a Relationship Banker.

General

Does CardValet® work on Android phones and iPhones?
What is the cost to use CardValet?
Can a user unsubscribe from CardValet?
How long does the app stay logged in if you don't log out?

Registration

What are the CardValet password requirements?
If a user has two cards from different financial institutions that support CardValet; can they register both cards with CardValet?
Can multiple cards be linked to one registered CardValet account?
When cardholders receive a reissued or replacement card, will they have to update their cards within the application?

Controls and Alerts

What exactly is the range of the "My Location" controls? Will this control setting impact Internet transactions?
If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?
Can a user turn on My Location for a dependent's card? How will it work?
Can cardholders block all international transactions?
Will location controls, merchant controls, threshold controls, and turning the card "Off" impact previously authorized recurring transactions?
How does a user turn off notifications at certain times such as when the user is sleeping?

Transactions

What type of transactions display in CardValet?
Does the app show recent transaction history?
A threshold limit of $50 has been set but the user can't fill gas in some stations. Why?
A threshold limit of $50 has been set, but the user can fill gas in some stations for more than $50. Why?
Why are Balance Inquiry transactions generated when cardholders log on to the CardValet app?

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