Samsung Pay FAQs

Samsung Pay uses a contactless payment technology from an eligible Samsung device to allow merchants to receive customer payments. More information on Samsung Pay.

Samsung Pay creates an electronic version of your debit card, assigning it a device account number for added protection. Once created, you can use Samsung Pay at merchants accepting contactless payments, as well as mag-stripe /chip card terminals commonly deployed in stores where a card can be swiped.

Samsung Pay uses technology that allows users to transact with both contactless Near Field Communication (NFC) terminals, as well as at terminals without NFC functionality. Transactions occurring at non-NFC terminals are done using technology owned by Samsung Pay, called Magnetic Secure Technology (MST). MST allows you to make a transaction at virtually any terminal where you can swipe a card, excluding gas station pumps. 

Use your Itasca Bank debit card for Samsung Pay. Be sure to set your Itasca Bank debit card as the "Default Card" on your Samsung device.

Download the Samsung Pay app from your device’s app store. Once downloaded, you can add your preferred Itasca Bank debit card to the app. 

Add your Itasca Bank debit card to Samsung Pay by opening the Samsung Pay app after the download is complete. You can either use your device camera to capture an image of the card, or enter the card data manually. Then enter any additional information required. You may need to provide additional information to verify your card for security purposes.

Go into your device Settings, and create a Samsung account. Add a fingerprint and backup PIN. You can also use the phone's camera to scan the card information and then the account is secured with a fingerprint and backup PIN. More information on Samsung Pay.

For security purposes, we might ask you for additional information when adding your card to Samsung Pay. When prompted, contact Itasca Bank & Trust Co. at (630)773-0350 and ask to speak to a Customer Service Representative, The Customer Service Representative will activate your card and you can begin using your Samsung Pay app.

Security is our first priority at Itasca Bank, and Samsung Pay uses extra security measures to help keep transactions secure. You will receive an enrollment verification request when adding your card to Samsung Pay. Your card number is replaced with an encrypted digital token for each Samsung Pay transaction. Samsung Pay does not retain your card data, and your card information is not saved on your device. Purchases made using Samsung Pay are covered by Visa Zero Liability, so you won’t be held liable for unauthorized transactions.

If you believe you have been a victim of fraud related to your Itasca Bank accounts, notify us immediately at (630) 773-0350, so we can take action to help you.

Immediately notify Itasca Bank by calling (630)773-0350 during business hours, and also your phone carrier if your phone is lost or stolen. Itasca Bank will place a hold on your device account number or virtual account number without impacting your Itasca Bank debit card. Your device account number is different than your actual card number, and, therefore, your Itasca Bank plastic debit card will not be affected and can still be used.

It's recommended that users turn on "Find My Mobile" in your Samsung account prior to enabling Samsung Pay. Find My Mobile can help users find lost devices, remotely lock a device, or erase the contents of a device. Find My Mobile can be found in the Security folder in your Samsung device settings.

To report a lost or stolen debit card, call Itasca Bank during business hours at (630) 773-0350. After business hours call the Lost and Stolen Card Service Center at (800) 554-8969. We will cancel your card and issue you a new card. Once you activate your new card, you will need to follow the steps for enrolling that card in Samsung Pay.